IATA – Airline Cabin Crew

Get trained to be a cabin crew and fly across the world! The Orient Civil Aviation Academy Cabin Crew Training
Programme is amongst the best in the Industry to give you a complete make- over…Welcome aboard.

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.

 
Objective
  • Upon completion of Airline Cabin Crew, the participants will be able to
  • Understand the cabin crew profession, its origins and current practices
  • Identify aircraft types and relevant cabin crew functions
  • Manage passenger interactions in a variety of circumstances
  • Recall emergency ad safety procedures
 
Eligibility Criteria
  • Standard XII (any stream)
  • No visible scar or tattoos
  • Height: Women Minimum 155 cm Men minimum 160 cm
 
Ofcaa Advantage
  • Class conducted by industry professional
  • Grooming
  • Practical in-flight training
  • First aid & Fire Fighting
  • 12 Days swimming programme
  • Orientation on aircraft simulator
  • Familiarization trip
  • Free spoken English and Hindi classes for candidates, who are not fluent in English and Hindi
  • Placement assistance
 
Key Topics
  • Introduction to the airline industry and aircraft
  • Crew member coordination and communication
  • Customer service and managing passenger interactions
  • Safety and emergency procedures
TOPICS EMPHASIS
Introduction to the airline industryOverview of the airline industry
Regulatory context of the airline industry
Organizational structures in airlines
Air transport and flight operation Airport and passenger processing
Flight operation
The aircraft cabin
Theory of flight and altitude physiology
Crew responsibilities and cooperation Organizational structure on board the aircraft
Communication on board the aircraft
Cabin crew duties in normal operations
Managing abnormal and emergency
situation
Perspective on air transportation safety
Turbulence and cabin decompression
Firefighting and smoke removal
Emergency landing and evacuation
Medical emergencies on board the
aircraft
Medical emergency equipment on board the aircraft
Performing CPR, AED and Heimlich maneuver
Flight and cabin crew incapacitation
Dangerous goods Air transportation of dangerous goods
Handling dangerous goods in the aircraft cabin
Aviation securityCoordinated efforts to increase aviation security
Unruly passengers as a threat to aviation security
Unlawful interference
Customer service and interaction with
passengers
Creating a customer service environment
Serving passengers with additional needs
Managing unruly or drunken passengers
Airline catering and onboard retail
services
Organization of airline catering
Serving meals on board the aircraft
Onboard retail services
Cabin crew professional development The cabin crew profession and life style choices
Cabin crew professional development
 
Course Duration & Passing Criteria
  • This course requires approximately 180 hours of study, to be completed in 06 months.
  • All candidates will be given 2 attempts to successfully complete the final exam.
  • To successfully pass the exam, the student must achieve a grade of 60% or higher.
 
Award

An IATA Certificate is awarded upon successful completion of the final
examination.